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Interesting CRM 2.0 Presentation

Interesting presentation on CRM 2.0 and implementing strategies.

http://www.slideshare.net/econsultancy/speedtrap-crm-20-survey


New marketplace needs a new framework

Thought it would be helpful for organizations to have a framework that works with the new marketplace where markets are conversations.  You can view the presentation here.


CRM Framework

I put together a flash piece that shows the architecture of a CRM solution.

preview image


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